Who We Are

London DIY Store Ltd operates this website.

Our website address is: https://londondiystoreltd.com

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided on our Contact Us page.

Product Reviews

If product reviews are enabled on our website, customers may leave reviews on products.

When reviews are submitted, we collect the name, email address, rating, and review content provided by the customer. This information is used solely to display product feedback and improve our services. Reviews are publicly visible with the reviewer’s name, but email addresses are not displayed.

Media

Users are not generally permitted to upload media files to our website. If any media uploads are enabled in the future, users should avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to extract this information.

Cookies

We use cookies to ensure the proper functioning of our website and online store.

These cookies are essential for features such as maintaining your shopping cart, enabling user login, processing checkout, and ensuring website security. WooCommerce uses essential cookies to track cart data and session information while you browse our site.

We do not use cookies for advertising or marketing purposes at this time.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website, including the ability to place orders or log in to your account.

Embedded Content from Other Websites

Our website may include embedded content such as maps, videos, or images. Embedded content from other websites behaves in the same way as if you visited the other website directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction in accordance with their own privacy policies.

Who We Share Your Data With

We do not sell, trade, or rent users’ personal identification information to others.

Our website is hosted by a third-party hosting provider (Hostinger), which stores website data securely on our behalf. Payment processing is handled by third-party providers such as Stripe, which process payment information according to their own privacy policies.

We only share personal data with third parties where necessary to provide our services, process payments, operate the website, or comply with legal obligations.

How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Order information is retained for accounting, tax, and legal purposes. Customer account information is retained for as long as the account remains active. If you request deletion of your account, we will delete or anonymise your personal data unless we are required to retain it for legal or regulatory reasons.

What Rights You Have Over Your Data

You have the right to request access to the personal data we hold about you.

You may also request that we correct, update, or delete your personal data, subject to legal obligations.

If you have an account on this site, you may also request an exported file of the personal data we hold about you.

To make a data request, please contact us using the details provided on our Contact Us page.

Where Your Data Is Sent

Visitor information may be processed through automated spam detection services. Payment data is securely processed by third-party payment providers and is not stored on our servers.