Delivery Areas

London DIY Store Ltd offers delivery across the United Kingdom.

Delivery availability may vary depending on location. Some remote or restricted areas may require additional delivery time or charges.

Delivery Times

Delivery times provided at checkout are estimates only and are not guaranteed.

Orders may be delayed due to:

  • Courier service disruptions

  • Weather conditions

  • High order volumes

  • Circumstances beyond our reasonable control

We are not responsible for delays caused by third-party courier services.

Order Processing

  • Orders are processed after payment has been successfully completed.

  • Orders placed outside business hours may be processed on the next working day.

  • Some items may require additional handling or dispatch time.

Delivery Responsibility

Risk of loss or damage passes to you once the order has been delivered to the provided delivery address.

Please ensure:

  • Delivery details are accurate

  • Someone is available to receive the order where required

We are not responsible for delivery issues caused by incorrect address details provided by the customer.

Missed or Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address information

  • Recipient unavailability

  • Restricted access to the delivery location

The courier may attempt redelivery or return the order. Additional charges may apply for re-delivery.

Damaged or Missing Items

If an item arrives damaged, missing, or incorrect,please contact us as soon as reasonably possible after delivery:

  • Your order number

  • A description of the issue

  • Photographic evidence where applicable

Approved issues may result in a replacement or refund in accordance with your statutory rights.

Contact

For delivery-related questions, please contact us via the Contact Us page.